Service & Product FAQs
| Service Based FAQs |
I have an urgent catering request, can you help?
Yes we can help and will do our best to fullfill your requirments based on what's available and how busy we are. Fire through your email with your requirements to [email protected] as we are constantly monitoring them for updates.
All our catering orders are made on the day fresh! This means we have our production teams on-hand at all times, allowing us to full-fill any late requests.
Catering to urgent Morning teas and Lunches are generally not a problem as long as the attendee count is reasonable (20pax or less), and the client is able to arrange pick-up.
I have already placed my order, but the numbers have changed or it has been cancelled.
The fastest way to amend your order is by logging-in to your account and editing your placed order, under ‘My Orders’. This feature is available provided the changes are being made atleast 24hours prior to delivery. For amendments any later or full order cancellations, please email us at [email protected]
If you have already paid for the order and it has been amended or cancelled, then a refund can be organised back onto your credit card.
I have dietary requirements for my attendee’s, but I cannot seem to find anything suitable on the website.
This can be quite daunting so allow us to do the work for you. Simply place your dietary requirements in the “Notes” section of your order, and our team will work together to fulfill these needs. We will then add these items to your order, and send back to you for your approval.
Can you deliver outside Auckland CBD?
We deliver all throughout central Auckland, however we do take into considerations special requests for deliveries in the outer regions of the city.
Indicative delivery radius
Are there any delivery charges?
Auckland CBD - Blue circle = Delivery is free of charge
Inner Central Auckland - Red Circle = $20
Central Auckland - Green circle = $35 to $40
Outer Auckland - $60
However if your order is more than $600, then the delivery fee is waived automatically.
Are there minimum orders?
Majority of our menu selection does not have minimum orders, allowing you to provide a variety of food at your event, regardless of the attendee size. There are a small number of items on the menu that need to be cooked in a batch, and hence have a small minimum order.
Are there order cut-off times?
Order cut-off time is 6pm for next day delivery, however for large orders (>50pax) please provide as much time as possible for our teams to prepare.
Can I pay by invoice/on-account?
Yes we welcome all our corporate customers to setup an account and pay by invoice, with the due date being the 20th of the following month.
Simply select ‘Invoice’ under Payment when checking out.
Will the hot food be delivered hot?
Yes our intention is always to deliver the items such as sausage rolls, quiches and other similar items hot. We will have them packaged so the heat gets retained, but we do request the client to select a shorter lead time (<15mins) for the delivery if ‘hot’ items have been selected for the order.
Which type of platters will the food be delivered in? and is your packaging environment friendly?
We use disposable (paper based) platters that look great and produce no harm to the environment. They are a brilliant way to cater to your team and not having to worry about storing platters away in your company kitchen.
Platters can be provided at special request, however a pick-up charge will be applicable.
How will the food be labelled?
All food will be labelled professionally using our branded tags, special dietaries will be labelled and kept separately.
Will I receive a confirmation, after placing my order?
There will be an automated confirmation email sent by us, and you can track your order status by logging into your account and checking under ‘My Orders’.
If we have any specific queries about your order requirements we will contact you.
Tip from us!
We suggest that you provide a window of at-least 30 mins, between the delivery time and the scheduled meeting/event.
This allows us to carefully manage and communicate any delays that may arise due to various factors. Auckland traffic can be a pain at the best of time. Thank you for being our customer!
